Terms & Conditions

DELIVERY - We send items by Royal Mail or Courier normally within 1-2 working days after cleared payment is received.  Please note that whilst we will dispatch an item promptly it is out of our hands as to when the mail service will deliver your item and as such, we are not in control of the date it is delivered.


REFUNDS & RETURNS – Any incorrect items received must be reported within 7 days of receipt.  The return of any incorrect items will be at our expense.  For hygiene reasons, items must be returned in unopened, intact packaging or no refund will be given.  

All other refunds / exchanges must be requested by email within 7 days of receipt, and sent to the address on the invoice. For hygiene reasons, items must be returned in unopened, intact packaging or no refund will be given. All items are returned at the buyers own expense and we recommend you use a signed for delivery service for your return. Your statutory rights are not affected in any way.


PRIVACY POLICY – Dummy Mummy respects your privacy and will protect your personal details. We will not pass on any of your contact or billing information to any other party. Nor do we see or store your payment details as these are all handled and secured by a reputable card payment processor which processes your payment for us when you checkout.  We will not share or sell your information to third-parties and we will not send any marketing emails to you.  Only your order and billing information such as name, address, email address, payment method and products ordered are stored on our secure servers.